Ordering Information And Policies
We are confident you will find Turbo Tech Racing to be the best automotive website available anywhere. We offer a large selection of products, a dependable and reliable ordering system, an expert professional staff, same day shipping, and fast service. Below is an overview of the Turbo Tech Racing website tools and policies, to help you navigate through our website quickly and efficiently.
When you are ready to make a purchase, click on the ‘Add To Cart’ button to load products into your shopping cart.
Within 48 business hours from the time you placed your order, we will email you a copy of your order's invoice with shipping information.
All orders are processed the same day! Orders must be placed and the credit card must be verified and security cleared by 1:00pm CST. All orders are shipped Ground Service unless specified otherwise by the customer. Turbo Tech Racing is only responsible for shipment, not delivery. We ship all merchandise complete, properly packaged, and insured. Any damage, loss, or missing claims must be made with the carrier.
Change of Address
All orders are considered final upon placement. We will try to accommodate address changes, however we do so under no obligation. Even if an address change is accepted and confirmed by Turbo Tech Racing, any change of address made by the customer after their order is placed is not guaranteed by Turbo Tech Racing. The customer accepts all responsibility to receive the package at BOTH addresses.
Plan ahead! Save $$$ - Give your order plenty of time. Ground Service charges are 75% less than expedited delivery services. Remember, Ground Service delivery times are guaranteed only on shipments with a commercial destination. If we are shipping to your residence there is no guarantee from the carrier on estimated delivery times. Turbo Tech Racing is only responsible for shipment, not delivery. Any delay or package claims must be made with carrier.
Normal Ground Service estimated regional delivery times are as follows:
•WEST COAST - 4 to 7 business days
•MOUNTAIN - 2 to 5 business days
•CENTRAL - 1 to 3 business days
•EASTERN - 2 to 5 business days
•EAST COAST - 4 to 7 business days
Turbo Tech Racing is not responsible for shipping times or delays
Returning An Item For Refund Or Exchange
•TurboTechRacing.com will gladly accept returns under these guidelines:
•Unused, uninstalled items, or items determined to be defective, may be returned within 15 days from the date of purchase.
•Some specialty items (such as Superchargers) are not returnable/refundable/cancelable under any circumstances.
•Customer is responsible for all freight charges incurred with a return or exchange.
•All returns are subject to a 20% restocking fee.
•You must call Turbo Tech Racing and have a Sales Representative approve your return and issue you a Return Merchandise Authorization (RMA) number.
•RMA numbers expire 20 days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused.
•All Returns must be shipped to: Turbo Tech Racing, 7818 NW 32nd Ave, Medford, MN 55049 and have the RMA number clearly displayed on the outside of the package.
Merchandise shipped from Turbo Tech Racing to our customers is always complete, properly packaged, and insured. It is the customer's responsibility to see to it that any item returned to Turbo Tech Racing is insured to protect the customer from loss. Any damage, loss, or missing claims must be made with the carrier. Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, will not be 'tracked down' and are not the responsibility of Turbo Tech Racing.
CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE TO HAVE YOUR ORDER CANCELLATION CONFIRMED. All orders are considered final upon placement. Shipped orders are not cancelable under any circumstances. Merely requesting a cancellation DOES NOT cancel an order unless confirmed by Turbo Tech Racing. Turbo Tech Racing reserves the right to take up to 72 hours to confirm a cancellation. Cancellations are not guaranteed by Turbo Tech Racing. Orders shipping the same day a cancellation is requested are considered shipped. All cancellations are subject to a 15% processing fee. Some specialty items are not returnable/refundable/cancelable under any circumstances (see product pages for details). Cancellation requests on items that have shipped previous to the request are considered completed orders, and will be rejected. Some specialty items are not returnable/refundable/cancelable under any circumstance.
Any situations out of the control of Turbo Tech Racing (weather, earthquakes, carrier loss, changing your mind, change of address, customers moving, delivery truck crashing, your significant other opening the package or finding your credit card bill, etc.), shall not subject orders to cancellation or return.
Defective items under warranty may be returned for replacement. All warranty packages must be issued a Return Merchandise Authorization (RMA) number from Turbo Tech Racing and be accompanied by a copy of the original invoice. The customer is responsible for all freight charges incurred with a warranty. All returns must be shipped to Turbo Tech Racing, 7818 NW 32nd Ave, Medford, MN 55049 and have the RMA number clearly displayed on the outside of the package. RMA numbers expire after 20 days. Items returned without an RMA number or using an expired RMA number will be refused. It is the customer’s responsibility to see to it that an item returned for warranty is properly packaged and insured, to protect the customer from loss. Any damage, loss or missing claims must be made with the carrier. Only items authorized for warranty service will be processed. Unauthorized customer warranties or warranty items that do not meet warranty criteria as stated by the manufacturer will be denied and returned if requested, at the customer’s expense. Unclaimed denied warranty returns will be destroyed. Warranty returns that are mis-shipped, mis-packaged, or mis-delivered will not be ‘tracked down’ and are not the responsibility of Turbo Tech Racing. Turbo Tech Racing reserves the right to deny warranty service. Turbo Tech Racing is only responsible for product replacement. No other responsibilities or warranties are expressed or implied. Turbo Tech Racing may not be held responsible for any items sold or services provided; you are purchasing at your own risk. We do not provide a warranty for any items or services. Most items are for off-road use only.
New Vehicle Warranties And Your Rights
No properly installed product on your vehicle will void your original vehicle manufacturers warranty. However, if you experience a problem with an uncooperative dealership point out the provisions of the Magnuson-Moss Warranty - Federal Trade Commission Improvement Act. For more information call your vehicle manufacturer or click on the link above to go directly to the Federal Trade Commission's website to find out about this law.
If you have any questions or concerns, we will gladly address them quickly and efficiently. If you are already a customer, please be prepared to supply us with your "bill to" name and telephone number with an approximate date of order. Thank you.
Turbo Tech Racing
7818 NW 32nd Ave
Medford, MN 55049
General Company Policy
High performance equipment is considered special merchandise and is not refundable. Turbo Tech Racing liabilities are limited to providing the correct product based on the vehicle information supplied by the purchaser, the corresponding product information supplied by the manufacturer, and the fair representation of our advertising. Professional installation and safe use of the products is the sole responsibility of the purchaser. Turbo Tech Racing LLC branded items are for off road use only. Not legal on public Hwy or Roads. Turbo Tech Racing supports, yet is limited to, all manufacturers' warranties. Turbo Tech Racing reserves the right to approve all returns and cancellations. Returns may be subject to a 25% restocking or reboxing fee. Cancellations are subject to a 15% Cancellation Fee. Return and cancellation requests are not accepted through e-mail, fax, or voice-mail message. You must call and speak directly to a technical sales representative and have the request authorized or confirmed. In some circumstances, you must also call the manufacturer directly for authorization. A manufacturer's authorization does not override Turbo Tech Racing's approval. Authorization to return a product expires after 15 days. Turbo Tech Racing is not responsible to provide proof of purchase 90 days after the order date. Turbo Tech Racing will always act in good faith towards our customers, however, we are not responsible for the actions of any other company involved with your order. Line item or warranty claims do not subject the original contract to question. Turbo Tech Racing may charge and re-contract with the customer all costs incurred with a warranty claim. This includes, but is not limited to, the product and freight charges regardless of the original contract terms. Every effort to resolve a claim as quickly and inexpensively as possible will be attempted. Disputing your credit card with a claim in progress will result in immediate collections action. If you do not agree with these terms then please do not order.
Turbo Tech Racing is not responsible for typographical errors, omissions, changes, price discrepancies, etc.